Privacy Policy

This Privacy Policy describes how MYNZ LIMITED("ruvv", "we") collects, uses, stores, and shares personal information when you use ruvv.com and related storefront experiences (the "Services"). By using the Services, you acknowledge this Policy. If you do not agree, please stop using the Services.

Who is responsible

The data controller for personal information processed in connection with the Services is MYNZ LIMITED, operating the ruvv marketplace from New Zealand. Certain processing may occur through service providers or affiliated operations (including coordination linked to our Korean subsidiary functions described on our website).

Information we collect

• Account & profile: name, email address, and optional profile details when you register or sign in (including via third-party login providers where enabled).
• Orders & fulfilment: shipping and billing addresses, phone number, order contents, delivery updates, and communications about your purchase.
• Payments: payment transactions are handled by payment processors (e.g. Stripe). We typically receive limited payment metadata (status, last four digits where applicable) rather than full card numbers, which are processed directly by the processor under their privacy policy.
• Support & chat: messages you send to us, including chat transcripts where that feature is offered.
• Technical & usage: IP address, device type, browser, approximate region (e.g. from CDN or geo headers), cookies or similar technologies, and interaction events needed to run and secure the Services.
• Seller applicants: if you apply to sell on ruvv, we collect application details you submit for onboarding and compliance review.

How we use information

• Provide, operate, and improve the marketplace and checkout.
• Process payments, prevent fraud, and enforce our Terms.
• Communicate about orders, security, and (where permitted) marketing.
• Analyse aggregate usage to improve product experience and performance.
• Comply with legal obligations and respond to lawful requests.

Legal bases (where applicable)

Depending on your jurisdiction, we rely on performance of a contract (orders), legitimate interests (security, analytics, service improvement), consent (cookies/marketing where required), or legal obligation as the basis for processing.

Sharing & processors

We share personal information with vendors who help us run the Services—such as hosting, email delivery, payment processing, analytics, customer support tooling, and fraud prevention—under contractual safeguards. We may disclose information if required by law or to protect rights and safety. If we undertake a business transaction (e.g. merger), your information may transfer subject to appropriate protections.

International transfers

We operate from New Zealand and may process or store data in other countries where our providers operate. Where required, we use appropriate transfer mechanisms or safeguards compatible with applicable law.

Retention

We retain personal information only as long as needed for the purposes above, including legal, tax, and dispute-resolution periods. Order records may be kept for several years unless a shorter period is required by law.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing and to lodge a complaint with a supervisory authority. New Zealand residents may have rights under the Privacy Act 2020. To exercise rights, contact us using the details below. We may verify your request before responding.

Children

The Services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have, contact us and we will delete it.

Cookies & similar technologies

We use cookies and similar technologies for essential operation of the site (e.g. session, security, cart), preferences where applicable, and analytics to understand usage. You can control cookies through browser settings; disabling some cookies may limit functionality.

Updates

We may update this Policy periodically. The "Last updated" date at the top will change; material changes may be communicated through the Services where appropriate.

Contact

For privacy requests or questions, use the contact method published on ruvv.com (support or legal inbox). We will respond within a reasonable timeframe consistent with applicable law.